Fastest answers are in our Discord. For account or billing matters, email works too.
Check that Cyndrix's role is high enough in your role list and that it has permission to view and send in the channel. Re-inviting with the recommended permissions fixes most issues.
Scheduled features run within a short window of the target time and can be delayed if the bot was briefly offline. Set your server timezone on the dashboard overview so times display and repeat correctly.
You only see servers where you have Manage Server permission and Cyndrix is present. Make sure both are true, then log out and back in.
Admins can clear most data from the dashboard. For a full export or deletion, email us with your Discord user ID and the server, and check the Privacy Policy.
Subscribe the server to Nexus from Dashboard → Premium, then open Dashboard → Admin → AI Provider & API Key, pick your provider (Google Gemini is the cheapest for most servers; OpenAI, DeepSeek, Kimi, xAI and any OpenAI-compatible endpoint also work), paste your key and hit Save & Validate. Every AI feature then runs on your key with no Action-Point limits. Only the server owner can manage the key.
No. On Nexus your key is used only to power AI on the server you added it to — never for our own models or other servers. It's stored encrypted, never shown again after saving, and only the server owner can view usage, replace, or remove it. The AI usage is free from us — your Nexus fee covers the integration only; your provider bills you directly. See the Terms for the full policy.
This usually means your AI key was rejected — it may be invalid, out of credit, or rate-limited by your provider. Open Dashboard → Admin → AI Provider & API Key; if the status shows KEY FAILED, check your provider account, then paste a fresh key and hit Save & Validate.
Use /botsuggestion in any server with Cyndrix, or post in the support server.